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Shipping policy

 

What countries do we deliver to?

We offer a worldwide delivery for all products shown on this website. Just select your country of residence in the checkout. There a very few countries which are not shown in the dropdown menu. We partner with these global carriers to give you the best shipping experience:

carrier-services

The local post service of the respective country can also be entrusted with the final mile delivery.  

 

How long does the delivery take?

We understand that our customers want their products shipped out as quickly as possible. To avoid misunderstandings we want to be transparent about our working progress and experience with estimated shipping times.

We do not sell items from stock in order to save resources. All products ordered are custom prints so please allow 2-4 working days for the print of your product. 

The shipping time depends on where you are located. To ensure that delivery distances are short, we work with several printshops and warehouses.

Thus we are currently able to deliver from the USA, Canada, Mexico, Australia, Spain, Latvia, Poland, the UK or Japan. We make sure your order is always shipped as locally as possible and gets to you quickly. 

We do not sell items from stock in order to save resources. All products ordered are custom prints so please allow 2-4 working days for the print of your product. We receive feedback that most orders are delivered to our customers after 5-10 days.

The delivery time estimated by our delivery partners is dynamically displayed in the checkout and adapts to the respective delivery countries and the current delivery situation. Nevertheless, please note that these are estimates and we cannot guarantee exact delivery dates. 

 

Can additional customs fees be charged?

We deliver reliably to all parts of world without incurring customs duties. There may be exceptions here. We kindly ask you to notify us if there are any customs fees that you are supposed to pay. Usually we will cover these costs. However, this really only happens in exceptional cases and always depends on the destination country and the order value. 

We are currently able to deliver from the USA, Canada, Mexico, Australia, Spain, Latvia, Poland, the UK or Japan. We make sure your order is always shipped as locally as possible and gets to you quickly. So if you order from North America, any of the EU member countries, the UK, Australia, New Zealand or Japan, there are no customs fees. Customers from Norway and Switzerland will not pay customs fees, as we found a solution with the authorities for this. Nevertheless, please inquire if there may be additional charges above a certain value of goods. If this is the case, please contact us so we can clarify this. 

 

Do you ship to PO Boxes?

Yes, we do!

  

What does the delivery cost?

The delivery costs depend on the order quantity and the destination country. The costs are calculated dynamically in the checkout and displayed "live" by our shipping partners. In no case do we charge more than the shipping partner requests. 

  

I did not receive a confirmation mail or a mail indicating the shipment. What do I do?

Please check your spam folder. We receive feedback that gmail puts our mails straight to your spam folder. You will find the Spam folder under "More" in your account. We do not mean the "ads" oder "social" filter.

 

I did not receive my order at all. What do I do?

We care about our customers and want to deliver the orders as fast as possible. In some cases - mostly due to the performance of the local postal services - orders can be lost or stuck. If you did not receive your order within 20 days from the date of shipping we will usually resend your order after we have investigated the case.