We would like to inform you that our production is still running, of course with all the necessary safety precautions. However, we cannot say how the development of the situation will affect our business in general. We could say that clothing is a necessity of daily life, but at the same time we could ask how the distribution of this need can be most efficient and resource-saving in the current situation.
Ultimately, this question can only be decided by the customers and their buying behaviour. To do this, however, they must have the necessary information that is associated with a purchase and thus the support of the company.
We do not sell items from stock in order to save resources. All products ordered are custom prints and this is the big difference to the retail trade, which can lower prices by means of quantity discounts in purchasing. Whether everything is actually sold remains questionable in individual cases, as does the economic damage that clothing donations can cause to local markets. However, it is no secret either that the returned goods are in too many cases destroyed instead of being offered again. We do not wish to follow this approach. An explanation is not necessary because it is self-evident.
We see it this way: of course, from time to time, there are some exchanges of clothes due to unsuitable sizes. We check every return and offer these in perfect condition in our category "Sale". These are reduced single pieces. The costs of quality checking, storage and repackaging are covered by us, because we do not want goods to be produced that serve no purpose except to be destroyed again.
We have a dedicated goal to always offer the most sustainable and fairest product. Our product selection will be measured by this and - according to the business and social circumstances - constantly change. The guidelines of our suppliers already meet the requirements of the Worldwide Responsible Accredited Production (WRAP) and the Fair Labor Association (FLA).
So we can't seriously tell anyone why you should order clothes right now. We can only encourage people to think about how and with whom we want to trade now and in the future.
Our production partner announced that the following measures have already been implemented:
The fulfillment teams are working on a voluntary basis. Everyone who is healthy and willing to work is welcome to. Those who can are already working from home.
We're taking extra measures to keep our fulfillment teams safe. We're staggering shifts, maintaining a 6-foot distance between each station, setting up partitions at tables in our break rooms, and distributing PPE such as safety masks and gloves.
We will continue to follow guidelines from the CDC, WHO, US Department of State, local governments, and health agencies.
The delivery services have also requested that, where possible, customers define a place of storage for their shipments. Unless otherwise specified (for example, via Fedex or DHL), the last mile delivery is handled by the government postal service, whose website allows you to create an account and define a preferred drop-off location. A shipment to a parcel station is also possible.
The team at The Philosopher's Shirt wanted to take a moment to say thank you to everyone who's been showing support to our business in this challenging time. For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we're hoping it'll be over soon.
We suspect this is temporary, and our carriers will let us know when service will resume, or whether there are more disruptions.
US Fulfillment: 3-7 business days
EU Fulfillment: 3-12 business days
We have also summarized data about the last weeks. However, the delivery time depends mainly on where you are. We can ship either from Spain or Latvia. Please note that we print the products before we send them out and this also takes time, approximately 1-3 working days
Delivered shipments by transit time. Status of October 4, 2020.
The figure does not add up to 100% as shipments that are currently in transit are included but not listed.
We have also deactivated the express delivery option until further notice, as we cannot guarantee that the contracted delivery services will be able to meet the stated delivery times. We know this isn't what you guys are used to, so we're grateful for your patience as you continue coming back to our brand and enjoying our products. Some good news is, we now have more time to focus on some exciting designs / products we previously simply didn't have time for. Stay tuned for more additions to our collection! Thanks again, and, most importantly, stay safe.
Markus & Alex from The Philosopher's Shirt