Shipping policy

Von wo aus werden die Produkte verschickt?

We are currently able to deliver from the USA, Canada, Mexico, Australia, Spain, Latvia, the UK or Japan. We make sure that your order is always shipped as locally as possible and gets to you quickly. 

In welche Länder liefern wir?

We offer a worldwide delivery for all products shown on this website. Just select your country of residence in the checkout. There a very few countries which are not shown in the dropdown menu, but we can add additional countries on request. We partner with these global carriers to give you the best shipping experience:

Mit der Zustellung auf der letzten Meile kann auch der lokale Postdienst des jeweiligen Landes beauftragt werden.  

 

How long does the delivery take?

We understand that our customers want their products shipped out as quickly as possible. To avoid misunderstandings we want to be transparent about our working progress and experience with estimated shipping times.

We do not sell items from stock in order to save resources. All products ordered are custom prints so please allow 2-4 working days for the print of your product. 

The shipping time depends on where you are located. To ensure that delivery distances are short, we work with several printshops and warehouses.

Thus we are currently able to deliver from the USA, Canada, Mexico, Australia, Spain, Latvia, Poland, the UK or Japan. We make sure your order is always shipped as locally as possible and gets to you quickly. 

We do not sell items from stock in order to save resources. All products ordered are custom prints so please allow 2-4 working days for the print of your product. We receive feedback that most orders are delivered to our customers after 5-10 days.

The delivery time estimated by our delivery partners is dynamically displayed in the checkout and adapts to the respective delivery countries and the current delivery situation. Nevertheless, please note that these are estimates and we cannot guarantee exact delivery dates. 

 

Können zusätzliche Zollgebühren erhoben werden?

We deliver reliably to all parts of world without incurring customs duties. There may be exceptions here. We kindly ask you to notify us if there are any customs fees that you are supposed to pay. Usually we will cover these costs. However, this really only happens in exceptional cases and always depends on the destination country and the order value. 

We are currently able to deliver from the USA, Canada, Mexico, Australia, Spain, Latvia, the UK or Japan. We make sure your order is always shipped as locally as possible and gets to you quickly. So if you order from North America, any of the EU member countries, the UK, Australia, New Zealand or Japan, there are no customs fees. Customers from Norway and Switzerland will not pay customs fees, as we found a solution with the authorities for this. Nevertheless, please inquire if there may be additional charges above a certain value of goods. If this is the case, please contact us so we can clarify this. 

 

Versenden wir auch an Postfächer?

Yes, we do!

  

What does the delivery cost?

The delivery costs depend on the order quantity and the destination country. The costs are calculated dynamically in the checkout and displayed "live" by our shipping partners. In no case do we charge more than the shipping partner requests. 

  

Ich habe keine Kaufbestätigung oder Versandbenachrichtigung erhalten. Was muss ich tun?

Bitte überprüfe deinen Spam-Ordner. Wir haben die Rückmeldung erhalten, dass gmail unsere Mails direkt in deinem Spam-Ordner ablegen könnte. Du findest den Spam-Ordner unter "Mehr" in deinem Account. Wir meinen nicht den "ads" oder "social" Filter.

 

I did not receive my order at all. What do I do?

Wir kümmern uns um unsere Kunden und wollen die Bestellungen so schnell wie möglich zustellen. In sehr seltenen Fällen - meist aufgrund der Fehlleistung der lokalen Postdienste - können Bestellungen verloren gehen oder stecken bleiben. Wenn du deine Bestellung nicht innerhalb von 20 Tagen nach dem Versanddatum erhalten hast, werden wir diese in der Regel erneut versenden, nachdem wir den Fall untersucht haben oder dir eine vollständige Rückerstattung des Kaufpreises anbieten.