When will I receive my order?
We understand that our customers want their products shipped out as quickly as possible. To avoid misunderstandings we want to be transparent about our working progress and experience with estimated shipping times.
All products ordered are custom prints so please allow 2-4 working days for the print of your product. The shipping time depends on where you are located. The orders are printed and shipped from either the U.S. or Europe. We receive feedback that most orders take about 7-12 days for completion.
Shipping to rural environments or islands can take longer for obvious reasons.
However, on rare occasions, there could be a slight delay. Please don’t hesitate to contact our customer support once this happens. You reach us best via firstname.lastname@example.org
What countries do we deliver to?
We offer a worldwide delivery for all products shown on this website. Just select your country of residence in the checkout. There a very few countries which are not shown in the dropdown menu.
We currently do not ship orders to Crimea, Cuba, Iran, Syria and North Korea because of legal restrictions or shipping carrier limitations. This list may change periodically.
What about possible custom fees?
We are able to send EU -> EU as well as U.S. -> U.S. in order to process orders as fast and convenient as possible. Therefore custom fees usually won't apply. If you however order an item from the categories 'Plus Sized T-Shirts' or 'Unisex Sustainable T-Shirts' your order will be sent from the U.S. and custom fees might apply if you order from Europe or another country outside the U.S. Please check your local custom regulations before ordering those specific items. Usually a threshold value which triggers additional custom fees is declared by authorities of your country. All other items will be sent directly from the U.S. or Europe. Exceptions from this might happen due to changing legal requirements.
I did not receive a confirmation mail or a mail indicating the shipment. What do I do?
Please check your spam folder. We receive feedback that gmail puts our mails straight to your spam folder. You will find the Spam folder under "More" in your account. We do not mean the "ads" oder "social" filter.
I did not receive my order. What do I do?
We care about our customers and want to deliver the orders as fast as possible. In some cases - mostly due to the performance of the local postal services - orders can be lost or stuck. If you did not receive your order within 20 days from the date of shipping we will usually resend your order after we have investigated the case.